Job Description

Inbound Customer Service Advisor
PCD300127

As a the organisation Customer Service Advisor you will join a team who deliver exceptional customer service every single time! You will focus on ensuring our customers receive information on services we provide, taking inbound customer queries by phone, email, or live chat and maximising our customers sales when responding to customer queries too!
The organisation is a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs. We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology.
What will you be doing?
• You will take inbound calls from customers.
• You will learn about our products and offerings to have great conversations with our customers
• You will spend time understanding the customer needs and recommend that will improve the customer experience
• You will be a part of a team who strive for the best customer satisfaction whilst also having fun along the way
What will you bring?
• Effective communication with the ability to build rapport and influence difference audiences using the most suitable channels for the best outcome
• Resilient nature, able to work in a fast-paced environment whilst also completing accurate work with great attention to detail
• Initiative to effectively collaborate with the business – meeting high standards of customer service and satisfying targets
• The ability to empathise and understand our customer needs, and a passion to listen and discuss opportunities to our customers ​​​​​​​​​​​​​​​​​​​​
What do you get back?
Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.

​​​​​​​You will receive:
• Competitive salary with access to the organisation pension allowing you to save and plan for your future
• Holiday allowance of 20 days increased to 25 days when you hit 5 years of service
• FREE Hire from our core range, with 50% off for friends and family
• Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role
• Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
• Wellbeing and Healthcare support – you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home. Our support includes:
• Mental Health First Aiders
• An Employee Assistance Programme which is free support 24/365
• A Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage!
• Access for you and your family to our wellbeing platform which includes benefits such as a 24/7 GP consultation service, get fit programmes including diet support with guidance from a nutritionist, life events counselling and much more.
• Discounts and cashback on our benefits site with a huge range of purchases including days out, restaurants, gym memberships, shopping, and lots more
• Life assurance is provided at twice your annual salary
• You will get the choice of other benefits that work for you through our Benefits portal – you pick the benefits you want – such as holiday buy and cycle to work schemes
Who are the organisation?
We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.
We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.
We’re so proud of how far we have come, and we are not done yet!
At the organisation, we prioritise inclusivity and diversity. Don’t feel you meet every requirement? We know that studies have shown people of colour and women are less likely to apply unless they meet all qualifications in the criteria. At the organisation we are dedicated to building a diverse, inclusive, and equal workplace. So, if you like the look of this role, and your experience doesn’t align perfectly - we encourage you to apply anyway! You may be just the right candidate for this or other positions. ​​​​​​​