Job Description

Working 37.5 hours per week, rota'd 8-4, 9-5 and 10-6. with home weekend shifts (8-4) scheduled, once a month

Great onsite facilities

Initial a temporary contract with permanent opportunities available

Do you thrive on delivering exceptional customer service and finding solutions that make a real difference? We're looking for an enthusiastic Customer Service Advisor to join our busy, friendly team - where no two days are the same, and every customer interaction counts.

In this role, you'll be at the heart of our operation, supporting customers across multiple channels and ensuring every enquiry is handled quickly, accurately, and with care. From problem-solving and complaint handling to managing online reviews, you'll play a vital part in ensuring every customer enjoys a positive experience.

• Responding to customer queries via phone, email, and online messages, aiming for first-time resolution.

• Managing and resolving complaints efficiently and professionally.

• Liaising with internal teams and third-party partners to ensure timely resolutions.

• Updating systems accurately and completing all relevant administration tasks.

• Identifying opportunities to improve our service and customer experience.

• A genuine passion for helping people and delivering excellent service.

• Strong communication and problem-solving skills.

• The ability to stay calm under pressure and adapt to a fast-paced environment.

• Great attention to detail and an organised, methodical approach to work.

• A positive, can-do attitude and a willingness to learn.

• Confidence working both independently and as part of a team.

• A professional, customer-focused approach with the drive to exceed expectations.

• Join a lively, supportive team where your efforts are recognised and valued.

• Be part of a growing business with plenty of opportunity to learn and progress.

• Work in a dynamic environment that encourages initiative and celebrates great customer service.

If you're someone who genuinely cares about customers and takes pride in solving problems the right way, we'd love to hear from you.

Apply today and start your next chapter in customer service excellence.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.