Job Description

Courier Trainer (Immediate Start)
Location: FALKIRK
Start Date: ASAP ideally Thursday 2nd July
Hours: 39 hours per week, working any 5 days from 7, shifts 10-6 or 9-5
Pay Rate: 13.81 per hour

We are looking for motivated and reliable Courier Trainers to join our team immediately to support the onboarding and training of new couriers. This is a temporary opportunity initially for 2-3 months, however there is a high possibility this will last until Xmas 2026.

This role is ideal for candidates with a background in customer service, retail, logistics or operations who are confident using technology and enjoy supporting and developing others, there is no essential experience needed as training will be provided.

Duties & Responsibilities:

• Support the on boarding and training of new couriers, ensuring they are fully prepared to carry out their role
• Assist with the efficient allocation of work to couriers.
• Monitor parcel scanning activity and courier readiness throughout the day.
• Ensure operational processes are followed so parcels are prepared for collection and dispatched compliantly.
• Identify operational risks and raise escalations promptly through the Service Tracker.
• Help plan for upcoming resource gaps and communicate potential issues.
• Resolve day-to-day operational challenges where possible, including late couriers, missing parcels and scanning delays, before escalating to the Territory Manager.
• Provide guidance to couriers on manifests, routing queries and delivery exceptions to build their knowledge and confidence.
• Keep Territory Managers informed by providing clear feedback on daily operational performance.
• Build positive working relationships with couriers and service providers, providing professional support and coaching on site.

What We're Looking For:

• Experience in customer service, retail, logistics or a similar operational environment.
• Confident using laptops, smartphones and mobile applications.
• Strong IT skills and the ability to quickly learn new systems.
• Excellent communication and coaching skills.
• Ability to remain organised and work well in a fast-paced environment.
• Good problem-solving skills with the confidence to make decisions and escalate issues when required.
• Flexible approach to working any 5 days from 7

If you're a proactive team player who enjoys helping others succeed and can start immediately, we'd love to hear from you, so please apply now or email me on (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age