Job Description

Maintenance Coordinator

Temporary Contract

Job Details

Client: Central Bedfordshire Council

Service Area: Housing Services / Housing Property

Hours: 37 hours per week

Start Date: 03 August 2026

Duration: 36 weeks

Working Pattern

Initially full time in the office.

Once appropriate, hybrid working will apply with 2 days in the office and 3 days remote.

Working Hours

Monday to Thursday: 8:30am to 5:00pm

Friday: 8:30am to 4:30pm

Location

Brewers Hill Road

Dunstable

Central Bedfordshire

LU6 1AD

Pay

PAY Rate: £15.57 per hour

Job Overview

Central Bedfordshire Council is seeking a Maintenance Coordinator to support the Housing Property service.

The Council maintains over 5,000 Council-owned homes, and this role will support the delivery of housing repairs and maintenance services to residents. The successful candidate will be responsible for diagnosing repairs, scheduling repair orders into trade diaries, monitoring open work orders, keeping residents updated and ensuring repairs are progressed through to completion.

This is a customer-focused repairs coordination role requiring strong communication skills, excellent organisation, IT and telephony experience, multi-tasking ability and ideally knowledge of housing maintenance services.

Important - Please Read Carefully

This is a housing repairs coordination / maintenance administration role.

Candidates must be confident dealing with residents, diagnosing repair requests, scheduling works, updating systems, managing open orders and liaising with trades or internal teams.

IT and telephony experience is essential.

Knowledge of housing maintenance, repairs scheduling, social housing repairs, trade diaries or works order systems is desirable.

A driving licence is required for submission.

Key Responsibilities

• Diagnose repairs in Council-owned homes
• Handle repair requests from residents and stakeholders
• Schedule repairs orders into trade diaries
• Manage repair cases from diagnosis through to completion
• Monitor open repair orders
• Close completed jobs accurately
• Review possible duplicate orders
• Keep residents informed of repair status
• Provide excellent customer service
• Liaise with internal teams, trades and Housing colleagues
• Manage conflicting priorities in a busy service
• Use IT and telephony systems effectively
• Support a positive customer-focused repairs service

Essential Experience & Skills

• Administration, coordination or customer service experience
• Experience dealing with customers or residents by phone and email
• Strong communication skills
• Strong organisational skills
• IT experience and confidence using computer systems
• Telephony experience
• Ability to manage multiple tasks and conflicting priorities
• Ability to update records accurately
• Ability to follow processes and policies
• Strong attention to detail
• Can-do attitude and passion for helping others
• Ability to work collaboratively as part of a team
• Driving licence

Desirable

• Knowledge of housing maintenance services
• Social housing repairs experience
• Experience diagnosing repairs or raising repair orders
• Experience scheduling works into trade diaries
• Experience using repairs, housing or works order systems
• Experience monitoring open work orders through to completion
• Experience liaising with trades or contractors

Additional Information

The successful applicant will initially be required to work full time in the office.

Once appropriate, hybrid working will apply with a minimum of 2 days per week in the Dunstable office and 3 days remote.

Full training and an induction programme will be provided.

Interview will take place online via Microsoft Teams.

Candidate submission deadline is 13 July 2026.

Disclaimer

On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.

I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.