Job Description

Join Ofwat’s Recruitment Team as a Recruitment Onboarding Administrator

This is a 12-month fixed term appointment to cover Maternity leave.

*Office Location: Birmingham (B5 4UA) with hybrid working*

About Us

We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

The water sector is entering a new chapter. Following the Independent Water Commission’s Final Report and subsequent White Paper - 'New Vision for Water', the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment.

Ofwat is working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We’re also continuing to engage with the Welsh Government to support future decisions for Wales.

While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you’re passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.

The Role

We have an excellent opportunity for an experienced Recruitment and Onboarding Administrator to join our friendly, expert Recruitment team.

You will provide administrative support for recruitment and onboarding activities, working closely with our Onboarding Advisors, Talent Partners, the wider People Hub and Corporate Enablers teams.

The Recruitment Team at Ofwat is a friendly, supportive and ambitious team of 9 that takes real pride in what we do. Our aim is to ensure the right people are recruited to the right roles at the right time, helping Ofwat deliver its strategic priorities.

We work closely with colleagues across the organisation, building strong relationships and delivering excellent stakeholder support, while providing exceptional candidate care, and making sure every candidate has a positive and fair experience. We’re committed to being open, transparent and inclusive in our approach, and we take our responsibility to uphold Civil Service recruitment principles seriously – we’re proud to be rated ‘Good’ by the Civil Service Commission, their highest rating.

About You

Below are some of the key essential experience, skills & knowledge required for this post:

1. Lead Criterion: Previous experience in an administrative role in a Recruitment or HR environment supporting recruitment processes (e.g. interview scheduling, drafting contracts of employment, providing timely updates to candidates and stakeholders)

2. Good knowledge of and experience using M365 software suite, specifically; Outlook, Excel, Word, and MS Teams.

3. Experience of handling high volumes of queries or inbox management.

4. Ability to use sound judgement to take ownership of queries and issues, using initiative to identify practical solutions and escalate where appropriate.

5. Excellent organisation and prioritisation skills, with the ability to effectively manage your own time whilst working to agreed SLAs.

6. Exceptional attention to detail, ensuring accuracy and completeness in data handling and in communication with candidates and stakeholders.

7. Ability to work collaboratively as part of a team, building effective working relationships to deliver shared outcomes across recruitment and onboarding.

Why You Should Join Us

* People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way.

* Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration.

* Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.

* Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham and London offices.

* Excellent employer pension contributions.

* 25 days’ annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.

* Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.

* Fees paid for membership of relevant professional bodies.

* Up to 3 volunteering days per year.

* Recognition vouchers scheme rewarding your hard work.

* Generous shared parental leave and pay supporting your family life.

Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline.

Closing date: 23.55 on 20th July 2026