Job Description

Lean Process SME (London Market Insurance)

£425-£436 per day (Outside IR35)

Location: London (EC3 / Lloyd's Market) - minimum 3 days onsite

Contract Duration: 10 weeks+

Work Pattern: 3 days onsite, 2 days remote

Role Summary

The Lean Process SME will lead the design of a single base underwriting process from submission to bind, define controlled variation frameworks, and identify optimisation opportunities. This is a highly delivery-focused role requiring deep London Market expertise, strong lean/process excellence capability, and the ability to build structured, investment-ready business cases. The role involves significant stakeholder exposure, including regular interaction with Class Heads, Programme Sponsors, and senior leadership.

Purpose of the Role

Design a scalable, standardised underwriting process grounded in best practice

Define and govern controlled variations across classes

Identify, scope, and build business cases for optimisation opportunities

Act as the process design authority across workshops, pilots, and steering forums

Ensure outputs support future workflow, data, and AI-driven transformationKey Responsibilities

Current State Diagnosis & Baseline

Base Process Design

Variation Framework & Governance

Optimisation & Business Case Development

Pilot & Rollout SupportExperience & Technical Skills

15+ years' experience in process improvement, transformation, or consulting

Strong London Market underwriting operations knowledge

Proven delivery of end-to-end process standardisation initiatives

Lean Six Sigma Green Belt, Black Belt, or equivalent experience

Strong experience building quantified business cases

Advanced workshop facilitation and stakeholder management skills

Ability to influence senior stakeholders and drive decision-makingCandidate Profile

Highly credible with senior underwriting stakeholders

Pragmatic, delivery-focused, and commercially aware

Strong analytical and problem-solving capability

Comfortable working in complex, ambiguous environments

Confident leading discussions, challenging assumptions, and driving outcomesThis is a high-impact role suited to a senior, hands-on process expert who can combine deep insurance knowledge with structured process design and transformation delivery