Job Description

Lean Process SME (London Market Insurance)
425- 436 per day (Outside IR35)
Location: London (EC3 / Lloyd's Market) - minimum 3 days onsite
Contract Duration: 10 weeks+
Work Pattern: 3 days onsite, 2 days remote

Role Summary
The Lean Process SME will lead the design of a single base underwriting process from submission to bind, define controlled variation frameworks, and identify optimisation opportunities. This is a highly delivery-focused role requiring deep London Market expertise, strong lean/process excellence capability, and the ability to build structured, investment-ready business cases. The role involves significant stakeholder exposure, including regular interaction with Class Heads, Programme Sponsors, and senior leadership.

Purpose of the Role

• Design a scalable, standardised underwriting process grounded in best practice
• Define and govern controlled variations across classes
• Identify, scope, and build business cases for optimisation opportunities
• Act as the process design authority across workshops, pilots, and steering forums
• Ensure outputs support future workflow, data, and AI-driven transformation

Key Responsibilities

• Current State Diagnosis & Baseline
• Base Process Design
• Variation Framework & Governance
• Optimisation & Business Case Development
• Pilot & Rollout Support

Experience & Technical Skills

• 15+ years' experience in process improvement, transformation, or consulting
• Strong London Market underwriting operations knowledge
• Proven delivery of end-to-end process standardisation initiatives
• Lean Six Sigma Green Belt, Black Belt, or equivalent experience
• Strong experience building quantified business cases
• Advanced workshop facilitation and stakeholder management skills
• Ability to influence senior stakeholders and drive decision-making

Candidate Profile

• Highly credible with senior underwriting stakeholders
• Pragmatic, delivery-focused, and commercially aware
• Strong analytical and problem-solving capability
• Comfortable working in complex, ambiguous environments
• Confident leading discussions, challenging assumptions, and driving outcomes

This is a high-impact role suited to a senior, hands-on process expert who can combine deep insurance knowledge with structured process design and transformation delivery.