Job Description

Loans Operations Specialist

12-Month Contract

Chester - Hybrid Working (3 days onsite, 2 days remote)

Overview

We are seeking an experienced Loans Operations Specialist to join a high-performing lending operations team supporting the execution, documentation, booking, and servicing of complex loan transactions. This role is critical in ensuring that all loan documentation, approvals, and system records are completed accurately and in accordance with internal policies, procedures, and regulatory requirements.

The successful candidate will possess strong expertise in loan operations and documentation review, with a proven understanding of the LoanIQ booking process. They will work closely with internal stakeholders, legal teams, vendors, and clients to facilitate efficient transaction execution while maintaining exceptional standards of accuracy, risk management, and operational control.

Key Responsibilities

Loan Documentation & Transaction Management

Review loan documentation to ensure alignment with bank policies, procedures, and approved credit terms.

Verify the accuracy, completeness, and consistency of loan documentation prior to transaction closing.

Review loan approvals and legal documentation to ensure compliance with internal governance and operational requirements.

Support the successful booking and funding of loan transactions within agreed timelines.

Maintain robust documentation and record-keeping practices throughout the transaction lifecycle.

LoanIQ Processing & Data Management

Accurately input and maintain financial and documentation data within LoanIQ and other systems of record.

Ensure all booking activities are completed accurately and in line with operational procedures.

Perform rigorous quality checks to minimise operational risk and eliminate controllable rework.

Investigate and resolve data discrepancies and documentation-related queries.

Stakeholder Management & Collaboration

Coordinate with internal teams including Operations, Credit, Legal, Compliance, and Front Office stakeholders.

Liaise with external parties such as legal counsel, agents, vendors, and clients to ensure efficient transaction execution.

Manage multiple transactions simultaneously while balancing competing priorities and deadlines.

Build and maintain strong working relationships across functional teams.

Risk, Controls & Process Improvement

Identify, assess, and escalate documentation issues, risks, and control concerns appropriately.

Act as an escalation point for complex documentation and booking queries.

Ensure adherence to operational controls, risk frameworks, and regulatory requirements.

Support operational improvement initiatives, projects, and process enhancement activities outside of core BAU responsibilities.

Required Skills & Experience

Essential

Strong experience within Loan Operations, Lending Operations, or a similar banking operations environment.

Solid understanding of loan documentation review and lending operations processes.

Proven experience using LoanIQ, including transaction booking and maintenance activities.

Strong attention to detail and commitment to data accuracy.

Excellent stakeholder management and communication skills.

Ability to manage multiple priorities within a fast-paced operational environment.

Strong analytical and problem-solving capabilities.

Sound understanding of operational risk and escalation processes.

Experience working cross-functionally with Legal, Credit, Operations, and Front Office teams.

Strong organisational skills and ability to maintain accurate documentation records.

Preferred

Knowledge of Global Trade Finance or broader Trade Operations activities.

Experience supporting syndicated, corporate, or commercial lending products.

Exposure to process improvement initiatives and operational projects.

Competencies

Attention to Detail

Risk Awareness

Stakeholder Management

Time Management & Prioritisation

Problem Solving

Collaboration & Teamwork

Communication Skills

Process Discipline

Adaptability & Resilience

Customer FocusPontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you