Job Description

I'm looking for an experienced Damp & Mould Coordinator to a busy Repairs team I am working closely with. This is a fantastic opportunity for someone who has a strong background in social housing or a local authority and is passionate about delivering an excellent service to residents.

This role is central to ensuring damp and mould cases are managed efficiently from the point they are reported through to completion. You'll be responsible for coordinating inspections, repairs and follow-up works while keeping residents informed every step of the way.

• Previous experience working within social housing, an ALMO or a local authority is essential.

• Knowledge and experience of managing damp and mould cases is essential.

• Experience coordinating repairs and maintenance works.

• Excellent organisational skills with the ability to manage a busy caseload.

• Strong communication skills and the confidence to liaise with residents, surveyors, contractors and internal teams.

• Experience using housing management or repairs systems.

• A proactive approach with the ability to prioritise workloads and resolve issues effectively.

• Good IT skills, including Microsoft Office.

• Managing a caseload of damp and mould cases from initial report through to completion.

• Coordinating property inspections, surveys and repair appointments.

• Working closely with surveyors, contractors and internal departments to ensure works are completed within agreed timescales.

• Acting as the main point of contact for residents, providing regular updates and delivering excellent customer service.

• Monitoring contractor performance and following up on outstanding works.

• Maintaining accurate records and updating housing management systems.

• Escalating complex or high-risk cases where appropriate.

• Producing reports and helping to identify trends and opportunities to improve the service.

• Ensuring all work is carried out in line with current legislation, compliance requirements and organisational policies.

I'm looking for someone who can hit the ground running and understands the challenges of managing damp and mould within the social housing sector. You'll be organised, customer-focused and able to build positive working relationships with residents and colleagues alike.

If you have the right housing background, a solid understanding of damp and mould, and you're looking for your next opportunity, I'd love to hear from you. Please apply with your up-to-date CV.