Job Description

Complex Care Support Worker (Mental Health)

Newcastle

£12.71 - £20 per hour

Contract Type: Zero Hour

Must have a full UK driving licence

We are currently looking to recruit experienced Complex Care Support Workers to work across a range of specialist services in Newcastle, supporting individuals affected by drug and alcohol dependency, dual diagnosis, mental health needs, and complex behaviours. Opportunities include residential rehabilitation services, supported living, community-based recovery programmes, specialist units, and private healthcare settings as part of our established health and social care agency.

The Role

As a Complex Care Support Worker at Pin Point Health and Social Care, your main duties will include:

* Supporting individuals with drug and alcohol recovery programmes in line with personalised care and support plans.

* Providing practical and emotional support to promote independence, wellbeing, and long-term recovery.

* Administering and recording medication in accordance with organisational policies and procedures.

* Monitoring and reporting changes in physical health, mental wellbeing, and potential relapse indicators.

* Supporting service users to attend appointments, recovery groups, and community activities.

* Assisting with daily living skills, personal care (where required), and domestic duties.

* Developing positive working relationships with multidisciplinary teams, including healthcare professionals, substance misuse specialists, and social care services.

* Maintaining accurate, timely, and confidential records, including risk assessments, incident reports, and support documentation.

* Promoting safeguarding, health and safety, and positive risk management at all times.

* Building professional, respectful relationships with service users, their families, and external agencies while maintaining appropriate boundaries.

The Person

The following experience and characteristics are considered essential for the role:

* A minimum of 6–12 months' experience within health and social care, preferably supporting individuals with drug and alcohol dependency, mental health needs, dual diagnosis, challenging behaviour, or complex care needs.

* A sound understanding of recovery-focused practice, safeguarding, confidentiality, and person-centred support.

* The ability to remain calm, patient, and professional in challenging or high-pressure situations.

* Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.

* Reliable, compassionate, and adaptable, with a flexible approach to working across a variety of services.

* Eligible to work in the UK.

* A full UK driving licence is essential.

* Willingness to work across multiple environments on a weekly basis to meet the needs of our clients.

This version places a stronger emphasis on substance misuse recovery, dual diagnosis, risk management, relapse awareness, and trauma-informed, person-centred support, which are key competencies employers look for in complex care drug and alcohol services