Job Description

Treatment Coordinator / Dental Receptionist
London
Full–time
PCD310053

Job description
Job Overview
Join one of West London’s most prestigious private dental clinics — where excellence, care and teamwork come first.

Requirements & What You’ll Do:
• Lead treatment coordination — manage leads, filling up the diary, and conversions.
• Handle finance applications, payment plans, and patient communication and journey.
• Support clinical procedures when required (restorative, cosmetic, implant, ortho, perio, etc. )
• Deliver outstanding patient care before, during and after treatment
• Maintain infection control and assist with day-to-day clinical operations.
• Manage practitioners' diaries and ensure smooth clinic flow
• Contribute ideas and support your team — because we succeed together

Experience:
• Dental assisting: 3 years (required)
• Dental receptionist: 2 years (required)
• Treatment coordinator: 2 years (required)

Responsibilities & What We’re Looking For:
• A true team player — supportive, adaptable and collaborative
• Flexible with working hours and able to travel between our sister branch when needed to cover staff
• Confident communicator with exceptional customer service skills
• Experience with SOE (Exact) software preferred
• Strong background in reception, TCO and dental nursing
• Excellent command of English (spoken and written)
• Calm under pressure, well-presented, and client-focused

Work Location: In-person

What We Offer:
• Competitive hourly rate from £20-£22 /hr (depending on experience)
• Monthly performance bonus incentives
• Ongoing training and development within a supportive team
• Opportunities for career progression
• A professional yet friendly working environment in a luxury West London clinic

We’re looking for a professional, proactive and patient-focused Dental Receptionist / Treatment Coordinator who is also a GDC-registered Dental Nurse.

This is a dynamic role that blends patient care, treatment coordination and clinical support — perfect for someone who thrives in a high-end, fast-paced environment.

If you’re passionate about patient care, love working as part of a supportive team, and want to grow within a leading private dental brand — we’d love to hear from you!

Job Type: Full-time

Pay: From £38, 000 per year

Ability to commute/relocate:
• London: reliably commute or plan to relocate before starting work (required)