Job Description

Japanese Speaking Customer Support Specialist (Temporary)

Location: Hybrid - London (likely to become fully remote)

Pay:

• £14.00 per hour(Day Shift)
• £15.00 per hour(Night Shift)

Start Date: Expected 13th July (subject to change)

We are currently recruiting 4 Japanese Speaking Customer Support Specialists to join an important temporary project supporting a major data breach response campaign.

This is an excellent opportunity for fluent Japanese speakers with strong customer service skills to join a professional and supportive team, helping customers during a sensitive and important time.

Initially, the role will be hybrid from either our Ringwood or London office, although it is expected to move to remote working shortly after the project begins due to the shift patterns.

The Role

As a Customer Support Specialist, you will be the first point of contact for Japanese-speaking customers who have questions following a data security incident. Working within a busy contact centre environment, you'll provide reassurance, answer enquiries using approved guidance and help customers understand information in a clear, calm and supportive manner.

Full training will be provided before you begin taking calls.

Key Responsibilities

• Answer inbound calls from Japanese-speaking customers.
• Provide clear, professional and empathetic customer support.
• Respond to customer enquiries using approved FAQs and guidance.
• Explain information in a straightforward and reassuring way.
• Accurately record customer interactions.
• Follow strict data protection and confidentiality procedures.
• Work as part of a supportive customer response team.

What We're Looking For

• Fluent spoken and written Japaneseand English(essential).
• Excellent communication and customer service skills.
• Previous experience in a customer service, contact centre or office-based role would be an advantage.
• Calm, patient and professional manner.
• Good IT and keyboard skills.
• Ability to remain composed when handling sensitive customer enquiries.
• Reliable with a positive attitude and strong attention to detail.

Shift Patterns

You will be required to work one of the following shifts:

• 12:00am - 7:00am
• 6:00am - 12:00pm

What You'll Receive

• Competitive hourly pay.
• Full training before you start.
• Hybrid working with the opportunity to move to remote working.
• A friendly and supportive team environment.
• The opportunity to work on a high-profile international customer support project.

Please note: As this is a Japanese-speaking role, all shortlisted candidates will be language assessed before submission to our client.