Job Description

Tour Leader
London
£29K–£43K a year
Full–time
PCD310076

Job description
Overview

Are you passionate about travel and ready to make the world your office? If you’re a natural problem solver, calm under pressure, organised, and love delivering outstanding customer service, then a career as a Tour Leader could be your perfect fit! We’re seeking both experienced Tour Leaders and travel industry professionals who are looking for a more flexible career on the road. As a Tour Leader, you’ll be the heart and face of our brand — creating unforgettable moments for guests, from spontaneous laughs to awe-inspiring landscapes. This is more than a job—it’s a vocation for those passionate about travel and hosting.
• Excellent customer service and communication skills
• Strong organisational and time management abilities
• Previous Tour Leader experience (beneficial, but not essential)
• Confident leadership and team management skills
• Solid accounting and money-handling foundations
• Strong research skills for destinations and itineraries
• High level of English proficiency (additional languages an advantage)
• Ability to work independently as well as collaboratively in a team
• A proactive, “solutions-before-problems” mindset
• Interest in European travel, culture, and storytelling. Bonus points for multiple languages.
You’ll Bring
• Passion & Energy – Bring destinations to life with enthusiasm, warmth, and storytelling that sparks connection.
• Organisation & Calm – Juggle logistics, unexpected changes, and guest needs with poise and efficiency.
• Leadership & Empathy – Be a guide, friend, and problem-solver—turning groups of strangers into tight-knit travel families.
• Knowledge & Responsiveness – Know local gems, customs, transport, and cultural quirks. You'll also assist guests with practical needs like logistics or emergencies.
• Professionalism Under Pressure – Handle change with grace, while maintaining a fun, inclusive, and safe environment for everyone.
Responsibilities at a Glance
• Deliver engaging narrative led introductions, orientation walks, and destination insights.
• Manage on-tour logistics, transport, accommodation, timings, liaising with suppliers to coordinate and reconfirm bookings.
• Serve as the go-to support for guests - personally, socially, and operationally.
• Lead with energy, even under pressure, and resolve issues calmly and creatively.
• Maintain group morale and ensure every guest feels included and informed.
• Day-to-day accounting.
Benefits / What You’ll Gain
• Compensation - Competitive day rate along with additional earnable incentives and gratuities. Tipping is encouraged but not mandatory.
• Some living expenses are covered during a tour (accommodation, breakfast and some dinners)
• Get paid to explore exciting destinations and be part of the best road crew in Europe.
• Meet new people from around the world
• Tour Leader Accommodation is provided in private rooms on tour. We also provide one night of pre tour accommodation or an allowance to use towards this depending on the tour itinerary
• Daily allowance given for use of personal phone and data on tour
• Access to computers tour library, laundry washing facilities and office to print and collect supplies between tours in London
• Discounts on personal travel with the organisation.
• Uniform and training provided.
• Online support with tour team-messaging software channels to keep contact with the office and help support or answer any issues you may have on the road
• Emergency line to contact at any hour for support if needed