Job Description

Application Support Specialist (object-oriented programming languages / application-development frameworks / database-query languages )
Dartford
Full–time
PCD310111

Job description
We enjoy connecting directly with great talent, so we’re not working with recruitment agencies for this role.

Location: Hybrid - a blended approach to working from home and our central London office.

About the Role

Key Responsibilities
• Provide 1st and 2nd line technical support for customer queries via a ticketing system, with full ownership and autonomy of the platform.
• Investigate, triage, and troubleshoot application issues, escalating to the development team where required.
• Maintain and update the organisation knowledge bank, ensuring resources are accurate, helpful, and structured to support future automation and self service tools.
• Create and update documentation, FAQs, and support material for new releases.
• Assist with other administrative and enablement tasks that improve the overall customer support experience

Skills, Qualifications & Experience
• Object-oriented programming languages (application-development frameworks 8): working knowledge to read code, map logs to code paths, and support basic debugging
• Database-query languages (relational database software): comfortable writing queries with joins and grouping; validate data fixes safely
• Strong log investigation skills across app/IIS/desktop and server operating systems Event Viewer; able to recreate issues via minimal repro
• Experience in an application support or technical support engineer role (SaaS or technology environment preferred)
• Strong communicator, able to explain technical issues clearly to customers with varying technical backgrounds
• Organized, detail oriented, and comfortable owning tools and processes
• A self starter who enjoys both customer interaction and technical investigation

The organisation is a data monitoring platform used by specialty insurers. We are looking for a proactive and technically skilled Support Specialist to join our technical team. This role combines customer-facing technical support with knowledge management and product enablement.

This role is a great first step for anyone looking to grow into a full-stack developer or more senior technical positions. You’ll be the first point of contact for application and technical issues, taking ownership of queries via Freshdesk and providing both 1st and 2nd line support. Alongside troubleshooting, you’ll play a key role in building resources and tools that help customers get the most out of our product - a role offering both variety and ownership.

Nice to have
• Web-programming languages / AngularJS: use browser Dev Tools to capture errors and surface actionable details
• Object-oriented programming languages (application-development frameworks 8): deeper debugging, reading stack traces, mapping logging entries to code paths
• A major public-cloud platform operations: inspect app and container logs, run safe read-only queries against a major public-cloud platform database-query languages databases, review App Service logs/configurations
• Basic knowledge of directory-services software
• Basic scripting (Power Shell, Bash) and comfort with REST/HTTP APIs
• Experience with ticket tooling administration (Freshdesk admin experience highly valued)

Why Join the organisation?
• A collaborative team culture that values initiative and knowledge sharing
• A hybrid, flexible approach to work - combining home-based days with time in our London office.
• Comprehensive health insurance, life assurance, and access to the Yulife wellbeing app
• 25 days paid time off + Birthday leave & experience budget
• Quarterly team days to connect, collaborate, and strengthen team relationships
• Annual budget for professional courses, certifications, and personal growth