Job Description

An opportunity has arisen for an experienced Housing Officer to join a well-established housing association in Coventry on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.

You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.

Key Responsibilities of the Housing Officer:

Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution

Conduct estate visits, home visits, interviews, and community-based investigations

Gather evidence and build case files to support appropriate case progression and outcomes

Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively

Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation

Provide proactive housing management support across designated neighbourhood areas

Maintain accurate and detailed case records using housing management and CRM systems

Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies

Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement

Identify safeguarding and risk concerns, making appropriate referrals in line with procedures

Complete timely case updates, reports, and administrative tasks between field visitsIdeal Candidate:

Experienced Housing or ASB Officer with strong frontline case management experience

Confident managing complex ASB cases from investigation through to resolution

Skilled in evidence gathering, case building, and enforcement processes

Comfortable working independently across a community-based patch

Strong communication skills with the ability to engage effectively with residents and partner agencies

Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms

Highly organised with strong prioritisation and time management skills

Full UK driving licence and willingness to travel across Leicester and surrounding areasWhat's on Offer:

Full time Mon - Fri

Hybrid and flexible working

Contract with immediate start

Opportunity to gain experience with a reputable housing association

If this Housing Officer role is of interest, please apply or contact (url removed)