Job Description

Join a well-established local authority in a busy and rewarding role, supporting tenants and helping to keep essential repairs services running efficiently. This Repairs Planner position in Nottinghamshire offers the opportunity to be part of a friendly and sociable team, handling tenant enquiries and logging repairs to ensure residents receive a high standard of service. The role is offered on a 3-month contract with an immediate start.

You’ll be the first point of contact for tenants reporting repairs, using the NEC housing management system to accurately log jobs and book appointments. Working alongside experienced planners, you’ll help maintain service levels while supporting the team to deliver an efficient and responsive repairs service.

We’d love to hear from anyone with a background as a Customer Service Advisor, Repairs Administrator, Works Planner, Contact Centre Advisor, or someone with experience in housing repairs, scheduling, or customer service within a similar environment.

As a Repairs Planner, you will be:

Answering incoming calls from tenants and responding to repair enquiries

· Logging works accurately onto the housing management system

· Providing excellent customer service at initial enquiry

· Maintaining accurate records and supporting efficient job schedulingI’d love to speak to anyone who has:

Previous customer service experience within social housing or local authority

· Experience using NEC 

· Excellent communication skills and confidence speaking with residents over the phone

· Strong IT skills and the ability to learn new systems quickly

· A proactive attitude with a willingness to support the wider teamThe assignment rate for this role is £18-20 per hour

Travel & Location

This role is based in modern council offices set in a pleasant riverside setting, offering a bright and welcoming working environment. The office is well connected, with easy access via major road networks including the A46, alongside strong public transport links and nearby parking.

If this role sounds like your next opportunity, please apply now or contact Charlotte Sutton at (url removed)