Job Description

Customer Insights Officer
140 - 160 Daily rate
Fully remote
8 weeks contract (likely extension)

Our client is a Regulatory body looking for multiple Customer Insights Officers to assist with a backlog of service complaints that has risen recently due to internal change.

As a Customer Insights Officer, you'll be responsible for handling customer contact emails, from residents, member landlords, elected representatives and other stakeholders. Logging correspondence from and responding to cases within the department's agreed service level agreements, through the provision of clear responses, effectively managing customer expectations and signposting where appropriate.

Experience required

• Experience of working within a customer services/ customer focused environment
• Experience of working in a busy environment, handling high contact volumes and effectively responding to stakeholders
• Experience of delivering against set targets and KPIs, working with high volumes of information at pace and with accuracy.
• Experience in providing a case handling service to customers