Job Description

Job Title: Case Management Consultant

Location: Solihull (4 days a week onsite)

Rate: £23.60ph via an Umbrella Company (Inside IR35) or £17.69ph on a PAYE basis

Employment Type: Contract (12 months)

Hours: Standard 40 Hours Per Week

Reference: J

Key Responsibilities

• Support manufacturing related absence cases to improve attendance and contribute to key operational performance outcomes.
• Provide timely and effective support for both short - and long-term absence matters and restricted worker cases.
• Identify and support cases that would benefit from early intervention and quickly implement tailored support measures to reduce absence duration and improve employee outcomes.
• Assisting in co-ordinating absence management training to all stakeholders across the manufacturing environment, ensuring they have the skills and confidence to manage attendance effectively.
• Collaborate closely with Employee Relations Administrators across manufacturing sites to review, refine and align absence management policies, standardise best-practice processes and contribute to the successful delivery of key project initiatives.
• Work in partnership with Occupational Health services to ensure timely interventions, effective support plans and reduced absence timescales across the manufacturing environment.
• Actively promote and encourage the use of wellbeing resources, such as the Employee Assistance Programme, Aviva Plus, BEN and the Centre for Wellbeing, to strengthen employee support and drive reductions in absence frequency and duration.
• Collaborate with cross functional teams to support accurate data reporting relating to manufacturing absence, ensuring insights are available to inform decision making and trend analysis.
• Build and maintain strong working relationships with key stakeholders across HR and the wider business to ensure the efficient delivery of Employee Relations services.
• Contribute to continuous improvement initiatives within the Employee Relations team, actively identifying opportunities to enhance processes, tools or ways of working.
• Undertake any additional responsibilities or tasks as required by the line manager in connection with the role

Essential Experience:

• A good level of involvement in disciplinary and grievance processes
• Experience managing cases end-to-end, including investigation, outcome, and stakeholder management
• Confidence working with complex or sensitive ER matters
• Direct ownership of employee relations cases (not just advisory support)
• High level of accuracy and strong attention to detail.
• Effective organisational skills, with the ability to plan, prioritise and manage a varied workload.
• Ability to liaise with managers across all levels.
• Customer focused mindset with a commitment to delivering high-quality HR support.
• Ability to work autonomously, using initiative to manage workload and meet challenging deadlines.
• Demonstrated ability to deliver consistent, effective results in a fast-paced manufacturing environment.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Desirable:
• Ability to work both independently and collaboratively within a team environment.
• Ability to use rational judgement, critical thinking and data analysis to inform decision-making.
• Comfortable and confident using a range of HR systems, technologies and digital tools.

THIS POSITION IS CONFIRMED INSIDE IR35