Job Description

Senior Project Manager - Insurance Brokerage Transformation

Our market leading Insurance Brokerage client are looking for an experienced Senior Project Manager to driving two high-impact, business-critical change initiatives focused on operational improvement and organisational simplification. The role sits within the Strategic Portfolio, and will be reporting directly into Transformation Director.

Projects Scope - Operational Effectiveness & Efficiency A major programme focused on improving performance across a 52-branch network. The objective is to analyse productivity, output, and profitability across branches and translate insights into tangible improvements.

Key elements include:

• Deep-dive analysis of branch performance using existing data insights
• Reviewing tooling, systems, and operational processes
• Identifying drivers behind high-performing vs underperforming branches
• Translating analysis into a standardised operating model
• Driving improvements through:
• Process standardisation
• Centralisation opportunities
• Automation and AI
• Potential offshoring

Initial diagnostic work has been completed by Data and Lean BAs. The Project Manager will take ownership of this analysis and lead end-to-end delivery of implementation, ensuring tangible business outcomes are realised.

This is a business change-led programme, with technology as an enabler

Skills & Experience Required

• Proven experience delivering end-to-end business change programmes (initiation through to implementation and benefits realisation)
• Strong insurance sector experience, ideally within:
• Commercial or broking environments
• Understanding of the full insurance lifecycle (e.g. policy, renewals, claims)
• Ability to demonstrate process improvement / optimisation delivery (e.g. automating renewals, improving claims processes, driving operational efficiency)
• Experience with delivering automation, AI, or offshoring strategies
• Strong planning capability - able to build and own robust, detailed delivery plans from scratch
• Excellent stakeholder management skills, including:
• C-suite and senior leadership
• Operational/branch stakeholders
• Ability to operate across business and technology teams, bridging both effectively

Initial 6-month contract - with strong likelihood of extension Largely Remote - London (City) 1-2 days a month Rate - Up to £650 (Outside IR35)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

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