Job Description

Job Title: Highways Support Officer

Location: Winchester/Hybrid

Contract Type: Temporary - 6 Months initially with potential to be extended or become permanent

Salary: 14.40

Hours: 37 hours per week, Monday - Friday

Job Purpose

As a Highways Support Officer, you will play a vital dual role within the Business Operations Team, supporting both the Enforcement & Licence Team and the Claims Team. This position combines customer service, administrative processing, and investigative work to ensure that Hampshire Highways delivers its statutory responsibilities efficiently and professionally.

In the Claims Team you will be required to critically assess the validity of the information held. From that point, you will be required to interrogate the history of the incident to identify a factual account of events and build up a full picture. You will need to be able to quickly summarise complex information and answer queries on this information if required. You will need to manage and co-ordinate your own work tasks with the wider team to ensure the most efficient approach is taken.

Main responsibilities:

• Consult a range of data sources and knowledge holders to identify a correct course of action when undertaking detailed processing for new and existing enquiries.
• Take ownership to critique information provided and the enquiry journey at all points, to challenge appropriately and ensure an efficient resolution at every stage
• Prioritise the processing of enquiries against targets, cost, location and political sensitivity
• Review and report on your service and related procedures, and provide ideas to build into the culture of continuous improvement
• Undertake peer review and champion best practice with colleagues
• Review and summarise complex information to outline a factual timeline of events
• Draft bespoke communications when required and identify where standardised communications could further team efficiencies
• To identify own knowledge gaps and provide feedback to improvement officers for the development of tools and resources.
• Draft bespoke communications when required and identify where standardised communications could further team efficiencies
• To work closely with other teams within Hampshire County Council to resolve queries.
• Support a one-team ethos across the Highways service.
  

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.