Job Description

Key Account Manager (Mandarin Speaking)Remote RoleMonday-Friday - 8AM-5PMTemporary ongoing with the potential to become permanent after 12 successful weeks. £20.19 per hour We're recruiting on behalf of a growing fulfilment and logistics business for an experienced Key Account Manager to manage and develop a portfolio of key customer accounts across the UK. Working closely with internal teams, you'll identify commercial opportunities and ensure a high standard of customer delivery. Responsibilities;

• Manage key client relationships by serving as the primary point of contact, building long-term partnerships, ensuring high customer satisfaction, and conducting regular business reviews.
• Drive account growth and profitability by owning revenue targets, developing strategic account plans, setting joint business goals, and identifying upsell and cross-sell opportunities.
• Lead contract and commercial management by negotiating pricing and agreements, managing renewals, ensuring SLA compliance, and achieving annual revenue and margin targets.
• Oversee account onboarding and operational excellence by managing new client onboarding, coordinating internal stakeholders, monitoring KPIs, and driving continuous service improvements.
• Resolve customer and operational issues by collaborating with cross-functional teams (Warehouse, Transportation, IT, Finance, Supply Chain Operations, etc.) to address service, invoicing, and operational challenges.
• Maintain accurate account administration by documenting client interactions, managing contracts and service updates, ensuring invoice accuracy, and acting as the key liaison between customers and internal teams.

• Must be fluent speaking/writing in the Mandarin language
• Bachelor's degree in business administration, Logistics, Supply Chain Management, or related field is preferred
• 2+ years of experience in customer success, account management, or 3PL logistics of customer-facing operations.
• Ability to analyze performance KPIs and create strategic action plans and JBPs
• Proficiency in logistics management software, WMS/OMS workflows, system integrations including operational data flows, and CRM tools.