Job Description

Customer Liaison Officer / Housing Officer

Havant Area - remote working covering a patch in Havant, Waterlooville and West Hampshire

DL and vehicle essential and 55p per mile paid

Temp initially until September but likely to be extended

My client a housing association, is looking for a Customer Liaison Officer to deliver the Customer Liaison Service for all their residents in defined customer areas, achieving positive outcomes for the organisation and customers.
You will be response for:

• Providing a visible, accessible face-to-face service to renting customers, homeowners and shared-owners and be the face of the client
• Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and others to get things done for customers which meet, or exceed customers' expectations
• Maximise income, and reduce debt, in defined customer areas.
• Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.
• Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.
• Complete Health & Safety and compliance actions e.g. FRAs.
• Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.
• Complete regular estate inspections and take any necessary action to achieve quality and safety standards.
• Attend and present cases at court and evictions.

To be considered for the role you will need:

• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes. competencies.
• Experience of working in the housing or property sector

Please click 'apply now' or contact me for information

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