Job Description

Customer Liaison Officer
Location: Havant
Hourly rate: 21.38 PAYE
Contract Type: 3 months (possibility of extension)
Hours: 35 hours per week
Overview
We are working with a social housing provider to recruit a passionate and knowledgeable Customer Liaison Officer This role is focused on delivering high-quality tenancy support.

Role Purpose
The role focuses on resolving issues, coordinating actions with internal teams, completing estate inspections, supporting compliance tasks, and acting as the primary local contact for stakeholders. The officer is expected to work independently, manage their own workload, and uphold service standards.

Key Responsibilities

• Maximise income, and reduce debt, in defined customer areas.

  Deliver an amazing lettings service which leaves customers feeling satisfied with Guinness from day one.

  Address anti-social behaviour, fly-tipping, graffiti and safeguarding alerts.

  Complete Health & Safety and compliance actions e.g. FRAs.

  Use data to monitor own performance and that of others, taking action to improve as necessary. Manage budget and remain within budget.

  Manage workload. Service appointments booked by customers directly. Organise and plan customer visits that respond to customer requests.

  Complete regular estate inspections and take any necessary action to achieve quality and safety standards.

  Attend and present cases at court and evictions.

  Be the primary contact for local stakeholders e.g. residents associations, Local Authority Services, the police etc.

  Maintain accurate and detailed customer records on Guinness systems.

  Role model for behaviours.

Essential Requirements

Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision.

Ability to work 'on the go' using mobile technology.

Strong resource and time management, and the ability to prioritise, delivering value for money.

• Proven problem-solving and decision making skills.

  Resilient and able to deal with challenging situations and deliver sustainable outcomes.

  Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.

  Able to demonstrate behavioural competencies.

  Desirable:

  Experience of working in the housing or property sector.

  Academic qualifications in Housing and/or Tenancy Management.

  Knowledge of regulatory legislation for social housing.

  Previous budget management experience

For more information about the role, please contact Richard Coombs: (phone number removed) and email a copy of your CV.