Job Description

Position: ServiceNow Architect - Telecom Domain

Mode: Contract or 1 Year FTE at 90k /Annum

Location & Travel: London, (Hybrid 3 Days at client office)

Our client, who deliver the connectivity, security and expertise that powers modern British life. They are the digital backbone who support the systems, services and institutions the nation relies on every day with trusted networks that millions of people depend on are urgently seeking a ServiceNow Architect with proven experience within the Telecom Domain.

Key Responsibilities

• Serve as the technical authority on ServiceNow architecture, design, and best practices.
• Define and drive the overall platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
• Mentor and guide ServiceNow developers and administrators on technical best practices.
• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
• Ensure compliance with enterprise architecture, security, and regulatory requirements.

Required Qualifications

• Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
• Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Excellent problem-solving, communication, and stakeholder management skills.
• Telecom domain Experience is MUST

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or progress toward certification.
• Experience with Agile/Scrum delivery methodologies.
• Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.