Job Description

Role: ServiceNow Architect

Location: Edinburgh, UK

Type of Job: Contract

Hybrid Mode: Hybrid 3 Days Onsite in a week

JD:

ServiceNow Architect being one of the Niche skillsets and we are trying to get resource both in Onshore & Offshore for the new upcoming project requirements.

JD

Experience:

•10+ years of IT experience with 5+ years experience in ServiceNow Architecture

Certifications
• ServiceNow CSA (Certified System Administrator)
• ServiceNow CAD (Certified Application Developer)
• ITIL Foundation
• Experience in JavaScript, AngularJS, HTML, and ITSM best practices.

Responsibilities:

• Proven experience as a ServiceNow Architect

• Expertise in ServiceNow scripting (Business Rules, Client Scripting, Flow Designer)

• Deep knowledge of ServiceNow modules (ITOM/ITAM/BCM/S2P/IRM/TPRM)

• Strong customer service and excellent verbal/written communication

• Hands-on experience in ServiceNow development & integrations

• ServiceNow certifications such as CAD, CSA, CIS(ITSM/Discovery/Event Management/IRM/TPRM)

• Experience in Agile/Scrum methodology, handling end-to-end project lifecycle

• Knowledge of integrations with enterprise monitoring tools

• Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls
• Strong experience in Flow Designer, Workflows, and Service Catalog development
• Experience with integrations using REST/SOAP APIs, MID Server, and data imports
• Familiarity with ServiceNow upgrade planning, regression testing, and best-practice configurations

Essential skills/knowledge/experience:

• Recognize the impact of technical decisions on outcomes, Identify the elements of an enterprise.

• Understands customer s vision and how ServiceNow supports customer s digital transformation journey

• Translates business objectives to outcomes into a customer roadmap

• Creates and manages technical governance processes

• Provide technical guidance to developers, ensuring adherence to best practices and creating technical documentation, designs documents, and blueprints

• Ensure high-quality design, maintain security/compliance protocols, and perform performance tuning to ensure stability

• Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB)

Desirable skills/knowledge/experience:

• Excellent communication and interpersonal skills
• Strong problem solving and analytical abilities
• Good team management and time management skills
• Ability to work fast-paced project environments