Job Description

NATS, a leader in the Defence & Security sector, is seeking a Solutions Architect to join their team on a contract basis. As a Solution Architect, you will play a pivotal role within the NATS SI Framework, responsible for end-to-end Service Design and engaging with both Programme and Service Operational Customers.

Key Responsibilities:

Accountable for end-to-end Service Design within the NATS SI Framework.

Manage the Physical Design Envelope and usage of Service Assets and Products.

Own and maintain Service Component Designs in accordance with NATS Operational, Service, and Security Regulations.

Develop relationships with Customers at the highest level to identify potential areas for future development.

Create and maintain a Service Catalogue and ensure Service Level Agreements are complete and cost-effective.

Govern the Solution and Service Design across Capabilities that underpin Consumer Services.

Escalate and manage Issues and Risks related to gaps in Service Design until resolved.

Provide support in balancing long-term and short-term cost benefits across capabilities.

Job Requirements:

Demonstrated leadership in Service Design focused on continual improvement.

Comfortable operating under high uncertainty, especially early in the service lifecycle.

Proven track record of balancing risk with reward.

Credible leader with excellent communication, influencing, and negotiation skills.

Experience leading multi-disciplinary teams across the full service lifecycle.

Successful track record in business change programmes or relationship management roles.

Strong written and verbal communication skills with the ability to influence at all levels.

Excellent understanding of ITIL methodologies and standards.

Good understanding of the NATS operating environment and strategic objectives.

Extensive Engineering/IT/Business management experience in a fast-paced, customer-centric environment.

Strong interpersonal skills with the ability to effectively communicate with stakeholders.

High levels of energy, drive, and resilience, with flexibility in a dynamic environment.

Determination to champion and improve customer satisfaction.

Leadership & Behavioural Attributes:

Communicates clearly and promotes information flow across the company.

Acts with confidence to create a positive and engaging environment for growth.

Works collaboratively to achieve shared goals within the organisation.

Supports others to develop and use their capabilities effectively.

Organises people, time, and resources to achieve company objectives.

Takes initiative and holds others accountable for delivering measurable results.

Adapts to change and drives innovation to bring competitive advantage.

Operates efficiently with a focus on safety, commercial value, and operational rigour.

Builds services around customers, regulators, partners, and other stakeholders.

Qualifications & Experience:

Degree in Engineering, Business, or IT, with equivalent knowledge acquired through experience in a safety-critical environment.

Ability to operate at level 6 (Initiate, Influence) of the Skills Framework for the Information Age (SFIA).

Evidence of ongoing Continual Professional Development beyond initial qualifications.

Experience in a Service Design Organisation delivering and developing safety-critical Services.

If you are a skilled Solutions Architect with a strong background in the Defence & Security sector, we would love to hear from you