Job Description

Support Worker: Veterans, complex needs

LOCATION:             Honiton and Exeter

HOURS:                   30 hours per week – Monday to Friday (Required to work 1 Saturday out of 6)

SALARY:                 £15.34 + Holiday pay

DURATION:             Temp to perm

Are you passionate about making a positive difference in people’s lives? We are looking for a dedicated Support Worker to join our team, supporting veterans and individuals who have experienced homelessness or are at risk of homelessness.

This is a rewarding opportunity to provide person-centred, solution-focused support to help people achieve their goals, develop independence, and move forward with confidence.

About the Role

As a Support Worker, you will manage a caseload of approximately 5–8 customers, allowing you the time and capacity to provide high-quality, tailored support. You will work as part of a wider team supporting individuals with moderate to high support needs across the Honiton and Exeter areas.

You will take a holistic approach to support, working with customers to identify their goals and aspirations while helping them build the skills needed to live independently.

Your responsibilities will include:

Providing person-centred support to veterans and people experiencing homelessness.

Managing a caseload and developing positive working relationships with customers.

Creating, reviewing, and updating support plans and risk assessments.

Supporting customers with issues including housing, mental health, substance misuse, benefits, employment, education, and training.

Working collaboratively with external agencies, landlords, and partner organisations.

Supporting individuals to access services and opportunities within their community.

Promoting independence, choice, and self-determination.

Using initiative and problem-solving skills to manage challenging situations positively. Preferred Requirements:

Demonstrate a deep understanding and empathy for the unique challenges faced by ex-veterans

Possess excellent communication skills, with the ability to listen, empathize, and provide tailored support

Exhibit a proactive and problem-solving mindset, ready to navigate complex situations with care and diligence

Collaborate effectively with a diverse range of stakeholders, including healthcare professionals and community organizations

Maintain meticulous records and documentation, ensuring the highest standards of care and compliance About you:

Experience supporting vulnerable individuals from a range of backgrounds.

Experience working within housing support, homelessness, social care, or a similar environment (desirable).

The ability to build positive relationships with customers, colleagues, and external partners.

Experience completing records, support plans, action plans, and risk assessments.

A good understanding of safeguarding and the challenges faced by vulnerable people.

The ability to work independently, manage your own workload, and contribute effectively as part of a team.

A flexible and proactive approach, with strong communication and problem-solving skills.

The ability to promote independence and empower individuals to achieve their goals.   

If you would like to apply to this role and for more information, please call Cali Webb on (phone number removed)