Job Description

Regulatory Administrator

A global premium automotive brand has an immediate need, for a financial services / regulatory services administrator, to join the team.

The opportunity

You will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. You will enhance your critical skills, especially conflict resolution, stakeholder communication, data analysis, and regulatory compliance. You become a key player in shaping customer experience strategy. You will gain insights from complaints to help organisations improve products, services, and internal processes.

The Purpose

To assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team.

Approximately 500 emails are received daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgement letters, and exception reports that need to be processed daily.

The role holder will work closely with the CIC partner to support agents with daily queries and manage FOS referrals coming into the team.

Skills & Experience

Educated to A-Level or equivalent.

An understanding of regulatory frameworks or financial services

Excellent administration and IT skills

Strong interpersonal skills

Effective organisational and time management skills.

Proactive and able to react quickly.

Able to work autonomously and use own initiative.Interested, please contact Graeme at Vibe Recruit on (phone number removed) or apply immediately!

Vibe Recruit is acting as an Employment Business in relation to this vacancy