Job Description

Service Desk Analyst
Full–time
PCD320208

Job description
We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team At the organisation, you’ll be the first point of contact for IT support across the business, ensuring the smooth operation of systems and services for all staff. You’ll provide comprehensive 1st and 2nd line support, including hardware and software installations, system administration, and user training. You’ll also manage relationships with suppliers and third-party providers, and regularly travel to various sites and offices, so flexibility is essential.

Your responsibilities will include setting up and configuring new and replacement hardware, accurately logging service requests and incidents, and escalating complex technical issues. You’ll deliver IT induction training to new starters, coordinate equipment dispatch via couriers, and collaborate with technical teams to resolve issues efficiently. Additionally, you’ll manage warranty and support cases with third-party vendors, maintain mobile phone assets in partnership with external providers, and track IT equipment inventory to support seamless operations across the business.

About you:

You’ll hold a Level 3 qualification (such as A-Level or NVQ) or have equivalent experience in a relevant field. You’re committed to continuous professional development, with evidence of undertaking training or learning activities to stay up to date with industry trends, best practices, and developments in your profession. You'll have proven experience with helpdesk or service desk systems, including logging, tracking, and managing service requests and have the ability to utilise these systems to prioritise and resolve issues efficiently, ensuring a high level of service delivery.

Why choose the organisation?

the organisation is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.

At the organisation, we believe in investing in our people. Here’s what we can offer you:
• Work-Life Balance: 25 days of annual leave (increasing with tenure), agile working arrangements, and discounted gym memberships.
• Wellbeing: Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform is available.
• Rewards: Discretionary annual bonus, health cash plan, life insurance, and more.
• Benefits: Exclusive shopping discounts, and a contributory pension scheme.

This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment.