Job Description

Senior Digital Product Owner / Senior Digital Mananager

We are seeking an experienced Senior Digital Product Owner to play a pivotal role in the transformation of our retirement, pensions and annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth.

Working at the intersection of customer needs, commercial objectives and technology delivery, you will be responsible for defining the product vision, owning and prioritising the product backlog, and ensuring digital products deliver measurable value for customers and the business.

This is a pure Senior Digital Product Manager / Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products.

Key ResponsibilitiesProduct Ownership & Vision

• Define and communicate a clear digital product vision, strategy and roadmap aligned to business goals and customer needs.
• Own the end-to-end product lifecycle, from discovery through to delivery and optimisation.
• Act as the primary voice of the customer, ensuring customer insights and data are used to shape product decisions.
• Develop compelling product propositions that improve retirement planning, servicing and engagement journeys.

• Own, manage and continually refine the product backlog.
• Prioritise features, user stories and enhancements based on commercial value, customer impact, risk reduction and strategic priorities.
• Ensure delivery teams are focused on the highest-value initiatives and outcomes.
• Define clear acceptance criteria and ensure requirements are understood by delivery teams.

• Demonstrate strong commercial awareness, balancing customer outcomes with business objectives.
• Build business cases and assess opportunities based on ROI, customer value and strategic alignment.
• Use data, analytics and market insights to inform prioritisation decisions and product investments.
• Monitor product performance against agreed KPIs, identifying opportunities for optimisation and growth.

• Partner closely with senior business stakeholders across Digital, Product, Technology, Operations, Marketing, Compliance and Customer Experience.
• Influence decision-making at all levels through data-driven recommendations and clear communication.
• Act as a trusted advisor to senior leadership on digital product opportunities and priorities.
• Facilitate alignment between business objectives and technology delivery.

• Work within Agile product teams, collaborating with Engineering, UX, Data and Architecture colleagues.
• Lead sprint planning, backlog refinement, prioritisation sessions and product reviews.
• Ensure teams are delivering against clearly defined outcomes and success measures.
• Support the adoption of modern product management and digital delivery practices.

• Proven experience as a Digital Product Owner, Senior Product Owner, Digital Product Manager, Senior Digital Manager within Financial Services.
• Experience delivering digital transformation programmes involving pensions, retirement, investments, wealth management or annuities products.
• Strong track record of owning and driving product backlogs within Agile environments.
• Ability to define and execute a compelling product vision and roadmap.
• Highly commercial mindset with experience balancing customer, business and regulatory considerations.
• Strong understanding of customer journey optimisation, digital self-service and customer engagement.
• Experience using product analytics, user research and market insights to drive decision making.
• Exceptional stakeholder management and influencing skills.
• Experience working with cross-functional teams including Technology, UX, Data and Operations.
• Familiarity with Agile delivery frameworks including Scrum and Kanban.

• Knowledge of retirement income products, pensions administration and annuities propositions.
• Experience within regulated financial services environments.
• Understanding of FCA regulations and Consumer Duty considerations.
• Experience leading large-scale digital transformation initiatives.
• Relevant Product, Agile or Scrum certifications.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.