Job Description

Technical Support Officer - Housing Property Services (Contract)

Immediate opportunity for an organised, customer-focused administrator to join a busy Housing Property Services team.

The Role

We are seeking a Technical Support Officer to provide high-quality administrative and customer service support across Housing Property Services, including Repairs & Maintenance, Engineering, and Compliance. You will play a key role in ensuring smooth day-to-day operations, supporting both internal teams and external customers.

Key Responsibilities

• Manage and progress work orders from receipt through to completion and invoicing
• Handle customer enquiries via phone, face-to-face, and internal channels
• Provide administrative and technical support across Housing and Property Services
• Maintain accurate records and update databases in line with data protection requirements
• Raise purchase orders, process invoices, and support financial administration
• Liaise with tenants, contractors, trades, and colleagues regarding ongoing works
• Prepare documents, letters, and maintain filing systems
• Take and circulate accurate minutes for team and contract meetings
• Support team training and provide guidance to colleagues where required
• Professionally handle complaints, queries, and service requests

About You

• Previous experience in an administrative or support role (housing or property services preferred)
• Strong organisational and multitasking skills
• Excellent communication and customer service abilities
• Confident working with IT systems, databases, and finance systems
• Ability to work collaboratively within a team environment
• High attention to detail and ability to handle sensitive information confidentially
• Professional, tactful, and able to manage challenging situations

Why Apply?

• Opportunity to work within a vital public service environment
• Varied role with exposure across multiple teams
• Supportive team environment with potential to develop new skills
• Contract role offering immediate impact and experience

Apply Now

If you're a proactive administrator with strong customer service skills looking for your next contract opportunity, apply today to be considered.