Job Description

Planner / Scheduler

Location: Sheffield
Job Type: Full-Time, Contract

We are currently recruiting for an experienced Planner / Scheduler to join a well-established contractor operating within the Social Housing sector. This is a fast-paced role supporting planned maintenance, repairs, compliance, and refurbishment programmes across occupied properties.

The successful candidate will play a key role in coordinating operatives, managing appointments, and ensuring works are delivered efficiently while maintaining excellent customer service standards.

Key Responsibilities

• Planning and scheduling daily workloads for operatives and subcontractors.
• Managing diaries to maximise productivity and minimise travel time.
• Allocating responsive repairs, planned works, and maintenance appointments.
• Monitoring job progress and rescheduling works where required.
• Liaising with tenants, clients, site teams, and contractors to coordinate appointments.
• Ensuring all works are completed within agreed service level agreements (SLAs) and KPIs.
• Updating internal systems with accurate job information and appointment details.
• Tracking outstanding works and ensuring follow-on appointments are arranged promptly.
• Producing reports on productivity, work volumes, and performance.
• Handling inbound and outbound calls relating to repairs and maintenance schedules.
• Escalating issues that may impact service delivery.
• Supporting contract managers with resource planning and workforce allocation.

Requirements

• Previous experience working as a Planner, Scheduler, Works Planner, Repairs Planner, Resource Planner, or Maintenance Scheduler.
• Experience within Social Housing, Property Services, Construction, Facilities Management, or Maintenance environments.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a fast-paced environment.
• Proficient in Microsoft Office and scheduling systems.
• Experience using systems such as DRS, Opti-Time, Dynamics, Northgate, Job Manager, or similar would be advantageous.

What's on Offer

• Competitive salary package.
• Company benefits scheme.
• Career development opportunities.
• Supportive and collaborative working environment.
• Opportunity to join a growing and reputable organisation within the Social Housing sector.

If you are an organised and proactive Planner / Scheduler looking for your next opportunity within Social Housing, we would love to hear from you.