Job Description

We are seeking a customer-focused and proactive Repairs Inspector to play a key role in delivering an effective repairs and maintenance service across a diverse residential property portfolio.

This position is responsible for ensuring homes and communal areas remain safe, well-maintained and compliant, while delivering excellent customer outcomes. Working as part of a wider Repairs Team, you will take ownership of repairs from diagnosis through to resolution, managing customer expectations, contractor performance, budgets and service standards. You will act as the local point of contact for repairs escalations and complaints within your designated patch, striving to deliver timely, cost-effective and customer-focused solutions.

• Take ownership of inspected repairs, managing customer expectations and acting as the primary contact for responsive repairs escalations and complaints within your assigned area.
• Undertake structural, technical, damp, mould and condensation inspections, providing expert technical guidance on repairs-related matters.
• Carry out pre-inspections, interim inspections and post-completion inspections, specifying and costing works using Schedule of Rates (SOR) codes where required.
• Diagnose building defects and prepare accurate schedules of works and specifications in line with good building practice.
• Monitor, manage and oversee repair works to ensure completion within agreed timescales, budgets and quality standards.
• Provide clear and effective communication to residents, including general needs, sheltered, supported housing and leasehold customers.
• Manage repairs associated with temporary decant situations, ensuring prompt resolution and regular stakeholder communication.
• Administer and manage Party Wall matters where required.
• Respond to emergency incidents including fire, insurance-related and structural issues, coordinating remedial works and risk mitigation measures.
• Support contractor management by monitoring performance, resolving issues, reviewing capacity and driving service improvements.
• Assess quotations and minor works proposals, ensuring value for money and commercial awareness in all recommendations.
• Manage and support pest control proofing programmes and associated remedial works.
• Support complaints resolution processes through investigation, root cause analysis and continuous service improvement.
• Assist with legal disrepair case management by providing technical information and supporting documentation.
• Work collaboratively with asset management, property improvement and housing teams, providing feedback on property condition, asset failures and investment requirements.
• Contribute to budget management and financial control, ensuring repair expenditure is monitored and challenged where appropriate.
• Promote best practice across the organisation regarding property repairs, maintenance standards and compliance requirements.
• Participate in an out-of-hours emergency rota as required.

To be successful in this role, you will have strong technical knowledge of building maintenance and repairs, excellent customer service skills and the ability to balance quality, cost and operational priorities.

• RICS qualification or substantial experience within a Building Surveying, Repairs Surveying or similar property-related role.
• Strong knowledge of building maintenance, repairs and defect diagnosis.
• Experience undertaking property inspections and producing detailed schedules of works using Schedule of Rates (SOR) coding.
• Ability to evaluate quotations and minor works proposals, ensuring value for money.
• Knowledge and experience of working within mixed-tenure residential environments, including leasehold properties.
• Strong commercial awareness with experience managing repair costs and budgets.
• Proven track record of achieving results and driving continuous improvement in service delivery.
• Experience building effective working relationships with customers, contractors and internal stakeholders.
• Demonstrable experience managing repairs complaints and delivering positive customer outcomes.
• Strong knowledge of housing, building safety and health & safety legislation, including landlord responsibilities and property compliance requirements.
• Excellent written and verbal communication skills.
• Ability to work independently, prioritise workloads and make informed decisions in a fast-paced environment.
• Flexible approach to travel and working hours, including participation in an out-of-hours rota.
• Practical and solution-focused approach to property repairs and maintenance.

• HNC/HND or equivalent qualification in Building Studies, Construction or a related discipline.
• Experience conducting stock condition surveys within social or residential housing.
• Knowledge of legal disrepair processes and claims management.
• Experience supporting planned maintenance, refurbishment or improvement programmes.
• Experience managing challenging situations and supporting vulnerable customers.
• Proficiency in Microsoft Office and property management systems.
• Understanding of asset management principles and long-term property maintenance strategies.
• Commitment to equality, diversity and inclusion, with the ability to deliver services that meet the needs of diverse communities.

• Strong customer focus with a commitment to delivering high-quality service.
• Excellent organisational and problem-solving abilities.
• A proactive and accountable approach to work.
• Commercial awareness combined with technical expertise.
• Confidence in managing multiple stakeholders and complex repair cases.
• A passion for improving homes, communities and customer experiences.