Job Description

Executive Enquiries Advisor

Housing Association

Hybrid

£14.34ph

Contract

Full time

The role

To manage and respond to escalated complaints and enquiries sent to the CEO s office or raised by MPs and Councillors, ensuring these are resolved efficiently and in compliance with the Housing Ombudsman Complaint Handling Code.

Key Responsibilities:

• Manage escalated complaints and enquiries from the CEO s office, MPs, and Councillors.
• Ensure all escalated issues are resolved promptly and in compliance with the Housing Ombudsman Complaint Handling Code.
• Liaise with internal teams to gather information and provide accurate and timely responses.
• Maintain accurate records of all interactions, ensuring transparency and accountability.
• Provide feedback to senior management on trends in escalated complaints to drive service improvements.

To find out more information please contact Abbie at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.