Job Description

Location: Fully Remote Rate: 16.90 per hour PAYE Hours: 37 hours per week, Monday to Friday Contract: Until 31 January 2027 (initially) Start Date: ASAP

We are currently recruiting for an experienced Financial Inclusion Officer to join a busy and supportive local authority team.
This is an excellent opportunity for someone with a background in financial inclusion, welfare benefits, debt advice or housing support who is passionate about helping vulnerable residents improve their financial wellbeing.

The Role

You will manage a caseload of residents experiencing financial hardship, providing practical advice, guidance and support to help them maximise income, access benefits and grants, reduce debt and sustain their housing. Working with a range of partner agencies, you will help individuals achieve long-term financial stability.

Key Responsibilities

• Manage a varied caseload of customers with complex financial needs.
• Provide advice on welfare benefits, budgeting and financial support.
• Support applications for hardship payments, discretionary grants and other funding.
• Help residents maximise household income and reduce financial hardship.
• Work closely with housing providers, debt advisers, Citizens Advice and other support organisations.
• Complete needs assessments and develop tailored action plans.
• Maintain accurate case records and performance information.
• Deliver a high standard of customer service while working to service targets.

About You

We're looking for someone with:

What's on Offer

If you have experience in financial inclusion, welfare advice, housing support or debt advice and are looking for your next contract opportunity, we'd love to hear from you.