Job Description

We are currently seeking an Administrator Receptionist for a Substance Misuse Service located in Accrington.

This will be a 5 month contract for an immediate start. The position will be 4 Days a Week from 09:00-17:00 on the selected days.

Duties:

• As first point of contact, greet and welcome clients and visitors in a professional and courteous manner.
• Register clients and schedule appointments using the designated system.
• Ensure administration, record-keeping, and communication within the project are maintained.
• Manage incoming calls and direct them to the appropriate staff or department promptly.
• Maintain and update client records and databases accurately and confidentially.
• Participate actively in staff meetings, training sessions, and other team activities as required.
• Assist clients with inquiries, appointment bookings, and any immediate needs they may have.
• Ensure the reception area is tidy, organised, and presents a welcoming atmosphere.
• Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant.
• Adhere strictly to organisational policies, procedures, and confidentiality agreements.
• Take accurate meeting minutes during staff meetings and other relevant sessions.
• Encourage service user feedback.
• Provide basic advice and information on what the service offers.

A Basic DBS will be required.