Job Description

• Adequate numeracy and literacy skills needed for this post and be able to show they have been trained in:
• Administration practices
• Customer care/front line service
• Relevant IT skills and knowledge of software packages
• Relevant Level 3 qualification or equivalent experience
• Demonstrate excellent communication skills, both written and verbal.
• To have the ability to acquire the necessary standard of computer skills using word, spreadsheets and databases.
• Ability to work within a team and work on your own initiative when required.
• An understanding of and a personal commitment to the Vision and Values of Liverpool City Council
• To have knowledge and an ability to demonstrate an understanding of the LEAs policies on Equal Opportunities.

MAIN AREAS OF RESPONSIBILITY: Business Support Officer

• To maintain appropriate, up to date and accurate records on relevant systems
• To perform duties related to the processing of information, progress chasing of documentation and recording
• To provide a flexible service including dealing with visitors to site, scanning, photocopying, filing, post, and other resource tasks as designated.
• To maintain adequate stocks of stationary and keep storage/filing areas tidy
• Coordinate committee reports and provide appropriate guidance to senior managers.
• To collate and distribute item reports within agreed timescales and assist with the Quality Assurance of item reports as appropriate.
• To arrange, attend and minute/record meetings and forums across Community Services.
• To ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines.
• To offer guidance on procedural issues and timescales and progress actions/panel decisions as required.
• To ensure recommendations are shared and recorded on appropriate ICT systems within agreed timescales.
• To provide day to day systems administrative support for service critical ICT systems including M3, Flare, Civica, LALPAC, ChildView, Leisure MIS- Legend, Liquid Logic (list not exhaustive). Duties to include new user requests, training of new and existing users, ensuring system integrity, generating statutory returns.
• Maintain confidentiality and adhere to information governance requirements when dealing with information.
• Co-ordinate the introduction of any new technology, systems, methods, or procedures ensuring that they are efficiently incorporated in to working practices.
• To provide support to officers on the delivery of Community Services systems.
• To act as the Assistant Directors PA and also provide cover for the Directors PA as necessary during periods of absence.
• Use initiative in relation to managing your own workload and judgement to resolve and deal with problematic situations.