Job Description

Senior Business Support Officer needed!

Hourly Rate: 15.38ph

Contract Duration: Until September 2026

Location: Bristol, BS1

About the Role

As a senior business support officer and in this role, you will be working as part of a business support team, working closely with existing business support team colleagues, social workers and managers.

The main duties and responsibilities of this role are:

Taking telephone calls and triaging emails when on duty and on a daily basis from shared mailboxes.

Processing reference requests & DBS checks for prospective carers.

This includes chasing and following up the return of references.

References are received from, Individuals, GP's, Schools and various organisations and employers.

Processing GP invoices for payment, on receipt of the medical report.

Attending in person and or online meetings as requested and accurately taking notes and recording information.

Circulating notes to attendees & adding notes to records in the database.

Assisting with Adoption file requests and viewing of information.

Assisting colleagues with help across all work streams in the team as directed and needed

Liaising with internal and external colleagues as required.

Taking ownership and responsibility for your daily work tasks, processing information and tasks diligently and in line with GDPR, to ensure that deadlines are met and work tasks completed in a timely way.

About You

This is a very busy and fast paced role; you will be supporting a range of workstreams across the team.

To be successful in this role you will need to be a proactive person who pays attention to detail. You will be processing and handling personal confidential and sensitive information.

Experience of attending meetings, taking notes and circulating notes to attendees.

Experience and confident with using a database, to search, add and retrieve information.

Experience using Office 3365, including Teams, Outlook, Word, Excel and PowerPoint.

Confident user of SharePoint, saving, sharing and retrieving documents.

Knowledge and understanding of confidentiality and discretion, data-protection and GDPR policies and procedures.

Good communication skills, with, internal and external colleagues and organisation.

Strong organisational and time management skills

You will need to be able to adapt and be flexible in the role to support across all work areas as needed.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.