Job Description

Our client, a reputable Housing Association based in Coventry, is seeking an experienced ASB Officer to help create safer neighbourhoods and deliver an effective anti-social behaviour and community safety service across their housing stock on a hybrid working basis.

This is a varied role that combines anti-social behaviour case management with wider neighbourhood and tenancy-related responsibilities. You will work closely with residents, internal teams and external partners to resolve issues, support vulnerable customers and contribute to the creation of communities where people are proud to live.

Key Responsibilities of an ASB Officer:

Manage a caseload of anti-social behaviour, nuisance, neighbour dispute and tenancy breach cases from investigation through to resolution.

Investigate complaints, gather evidence, conduct interviews and complete risk assessments.

Take appropriate enforcement action, including legal remedies where necessary, to address serious or persistent anti-social behaviour.

Liaise with solicitors, prepare legal documentation and attend court hearings where required.

Work closely with residents, police, local authorities and partner agencies to resolve community safety concerns and achieve positive outcomes.

Conduct home visits, estate inspections and tenancy-related investigations.

Support vulnerable residents by working alongside tenancy sustainment and support services to help maintain successful tenancies where appropriate.

Contribute to local neighbourhood plans and community safety initiatives.

Work collaboratively with internal teams to identify and implement appropriate support measures for residents affected by anti-social behaviour.

Maintain accurate case records and ensure cases are managed in line with organisational policies and service standards.

Provide advice, guidance and support to residents affected by anti-social behaviour and neighbourhood issues.Essential Requirements:

Previous experience managing anti-social behaviour cases within a Housing Association, Local Authority or social housing environment.

Knowledge of anti-social behaviour legislation, tenancy enforcement and housing management practices.

Experience preparing cases for legal action and working alongside legal representatives.

Strong investigation, communication and conflict-resolution skills.

Ability to manage a varied caseload independently and work effectively with partner agencies.

Experience supporting customers and handling sensitive tenancy-related matters.

Full UK driving licence and access to a vehicle, as regular travel across Coventry and surrounding areas is required.Desirable:

CIH qualification or equivalent housing-related qualification.This is a hybrid working position based in Coventry; office requirement is 1-2 days a week with flexible working and tenant vists involved in the role.

If this ASB Officer role is of interest, please apply or contact (url removed)