Job Description

MMP Consultancy are looking to recruit a ASB Officer on a Ongoing basis, in Surrey.

As an ASB Officer, you will be investigating and managing reports of anti-social behaviour (ASB) to ensure safe, secure, and sustainable communities. The role involves working closely with residents, partner agencies, and internal teams to resolve cases effectively, support victims, and take appropriate enforcement action when required.
Please note, a full UK Driving Licence & Vehicle is required.

Main Responsibilities:

• Manage Caseloads
• Investigate complaints relating to noise nuisance, harassment, neighbour disputes, vandalism, hate incidents, and other forms of ASB.
• Prepare legal documentation and assist with injunctions, possession proceedings, and court actions where necessary.
• Booking appointments and allocating works to the available operatives and following works from start through to completion.
• Ensure all relevant data is updated on a timely basis.
• Liaising with tenants and conduct home visits, interviews, and risk assessments.
• Effectively communicate and build manage and sustain working relationships with key stakeholders.

Experience Required:

• Previous experience managing anti-social behaviour, harassment cases, housing management, tenancy management, or community safety cases.
• Excellent communicator, with strong organisational skills
• Experience working with vulnerable customers and challenging situations.
• GCSEs at Grade C or above and including Mathematics and English
• Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)