Job Description

Job Description: ServiceNow Developer (Associate Level)

Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.

The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.

Key Responsibilities ServiceNow Development & Delivery

Analyse business requirements and translate them into scalable ServiceNow solutions

Configure and customise ServiceNow applications in line with best practices

Develop Proof of Concepts (POCs) to validate solutions prior to deployment

Implement new modules, platform enhancements, and architectural changes

Design and build integrations with third-party systems where requiredProcess Optimisation & Automation

Identify opportunities to streamline and automate workflows

Deliver solutions that improve operational efficiency and user experience

Support innovation using ServiceNow capabilities, including Now Assist featuresQuality & Standards

Collaborate closely with QA teams to ensure robust, high-quality deliverables

Follow ServiceNow coding standards, design principles, and community guidelines

Ensure solutions are scalable, secure, and aligned with long-term platform strategyStakeholder Collaboration

Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements

Engage with technical and non-technical stakeholders to gather and refine requirements

Communicate effectively across teams to ensure alignment and successful deliveryReporting & Insights

Develop dashboards and reporting capabilities within ServiceNow

Provide insights to support operational decision-making and performance trackingRequired Skills & Experience Essential

Proven experience working with the ServiceNow platform (development, configuration, and customisation)

Strong understanding of ServiceNow capabilities and architecture

Experience with:

IT Service Management (ITSM)

Customer Service Management (CSM)

Exposure to Now Assist (AI-driven capabilities) within ServiceNow

Experience delivering solutions in UK public sector or regulated environments

Solid understanding of Agile methodologies and delivery frameworks

Strong communication and stakeholder management skillsDesirable Skills

Experience with ServiceNow integrations and advanced platform features

Broader module exposure beyond ITSM/CSM

Agile certifications or formal training (e.g. Scrum)Qualifications & Certifications

Relevant ServiceNow certifications such as:

Certified System Administrator (CSA)

Certified Application Developer (CAD)

CIS-ITSM / CIS-CSM (preferred)

Additional certifications are advantageousLocation & Travel

Hybrid working model

Travel to client offices in London, Leeds, and Exeter as required

Quarterly PI planning sessions

Occasional in-person workshops

Some overnight stays may be required

Travel and expenses are not billable