Job Description

I am representing an established organisation who are seeking a hands-on CRM System Administrator to support operational needs within its Salesforce environment. This role is focused on ensuring the CRM remains a trusted, accurate source of truth for pipeline, contracts, and revenue data, while supporting business users and maintaining strong data governance. Key Responsibilities:

• Day-to-day Salesforce administration, including users, permissions, and configuration
• Ongoing data hygiene: deduplication, clean-up of dormant/orphaned records, and maintaining data quality standards
• Management of picklists, record types, validation rules, and page layouts
• Supporting controlled changes and releases (e.g. sandbox to production)
• Maintaining a robust data quality framework across key CRM objects
• Assisting with reconciliation activities between CRM and finance systems
• Building and maintaining reports and dashboards (pipeline, bookings, revenue, renewals)
• Providing first-line user support, onboarding guidance, and basic documentation

• Proven experience in Salesforce or a similar CRM system within a commercial environment
• Strong focus on data quality, governance, and reporting accuracy
• Confident working with Excel and data cleansing tasks
• Strong communication skills with a service-oriented mindset
• Understanding of B2B revenue processes (desirable)
• Salesforce Admin certification (ADM 201) advantageous