Job Description

Temporary Community Incident & Support Advisor - Immediate start
Temporary Contract immediate start
Mansfield - fully office based
15.50p.h.

TurnerFox Recruitment is delighted to be recruiting on behalf of one of our valued clients for a number of Community Incident & Support Advisors.

This is an excellent opportunity for experienced customer service professionals who thrive in a fast-paced environment and genuinely enjoy helping people during challenging situations.

You'll be joining a supportive team responsible for providing reassurance, practical guidance and exceptional customer service to residents affected by incidents, ensuring every enquiry is handled with empathy, professionalism and efficiency.

The Role of Temporary Community Incident & Support Advisor

As a Community Incident & Support Advisor, you'll be the first point of contact for residents via telephone and email, providing clear advice, gathering information and ensuring incidents are escalated quickly and accurately.

No two days are the same, making this an ideal role for someone who enjoys problem solving, communicating with a wide range of people and remaining calm under pressure.

Duties will include:

• Acting as the first point of contact for resident enquiries
• Handling telephone calls and email correspondence
• Recording accurate information on internal systems
• Assessing enquiries and escalating urgent issues where appropriate
• Providing reassurance and support to vulnerable or distressed customers
• Keeping residents updated throughout the incident process
• Working closely with internal teams to ensure a coordinated response
• Managing shared inboxes and responding within agreed service levels
• Logging complaints, compliments and customer feedback
• Maintaining confidentiality and handling sensitive information appropriately

For the role of Temporary Community Incident & Support Advisor We're looking for someone who enjoys helping people and takes pride in delivering outstanding customer service.

You'll ideally have:

• Previous experience dealing with complex, sensitive or emotionally challenging customer service enquiries, remaining calm, professional and empathetic at all times
• Previous customer service or contact centre experience
• Excellent communication skills, both written and verbal
• Strong listening and problem-solving abilities
• A calm, empathetic and professional manner
• The ability to prioritise a busy workload
• Good IT skills including Microsoft Office
• Experience dealing with difficult or sensitive situations would be advantageous
• Confidence working both independently and as part of a team

What's on Offer?

• Immediate start available
• Supportive and friendly team environment
• Meaningful role making a real difference within local communities
• Opportunity to gain valuable public sector experience

If you're passionate about customer service and want a role where your communication skills can genuinely make a difference, we'd love to hear from you.

Apply today with your CV, and one of our consultants will be in touch.

Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion.

Additional

Customer Service Advisor / Customer Support Advisor / Contact Centre Advisor / Call Centre Advisor / Resident Liaison Officer / Customer Experience Advisor / Incident Coordinator / Community Support Advisor / Customer Care Advisor / Helpdesk Advisor / Service Desk Advisor / Complaints Handler / Customer Relations Advisor / Administrative Assistant / Office Administrator / Public Sector Customer Service / Frontline Customer Service / Client Support Advisor / Telephone Advisor / Email Support Advisor / Customer Contact Advisor / Customer Service Representative