Job Description

The Temporary Customer Solutions Advisor will play a vital role in handling client interactions and resolving queries efficiently. This temporary position based in Andover requires a focus on delivering excellent customer service and ensuring client satisfaction.

Client Details

The company is a well-established organisation, known for its commitment to providing high-quality products and services. With a supportive work environment, this medium-sized company values operational excellence and customer-centric solutions.

Description

• As the Temporary Customer Solutions Advisor you will:
• Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
• Maintain accurate and up-to-date records of customer interactions and resolutions.
• Collaborate with internal teams to resolve product or service issues effectively.
• Provide product information and guidance to customers as needed.
• Identify and escalate complex issues to the appropriate department for resolution.
• Ensure compliance with company policies and procedures during all customer interactions.
• Contribute to improving customer satisfaction and retention through proactive communication.
• Support the Customer Service department with administrative tasks as required.

Profile

A successful Temporary Customer Solutions Advisor should have:

• Previous experience in a customer service or support role.
• Strong communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software.
• An ability to multitask and prioritise workload effectively in a fast-paced environment.
• A customer-focused mindset and problem-solving skills.
• Attention to detail and accuracy in handling customer information.

Job Offer

• Competitive hourly pay
• Temporary position providing flexible start time.
• Opportunity to gain valuable experience.
• Supportive and collaborative work environment in Andover.