Job Description

• Location: Manchester
• Job Type: Full-time

Become an Accommodation & Homelessness Support Worker where you will be playing a crucial role in providing housing-related support and developing long-term housing solutions for residents facing homelessness. This position is integral within the Homelessness Service, ensuring the delivery of high-quality temporary accommodation and support.

• Conduct prompt assessments of customers referred for accommodation, ensuring a safe and supportive environment.
• Provide high-quality housing-related support, advice, and advocacy to assist residents in accessing various support services related to benefits, education, employment, and resettlement options.
• Offer intensive support for customers with complex needs, particularly those exhibiting antisocial behaviour, and develop holistic support plans with agreed individual targets.
• Manage the upkeep and smooth operation of the temporary accommodation facilities, including property repairs, health and safety requirements, and rent collections.
• Deliver a comprehensive building management service, including the preparation of flats for let, organising repairs and maintenance, and managing building services staff.
• Maintain accurate, up-to-date records on all aspects of service provision, adhering to City Council systems and financial regulations.
• Contribute to the planning and implementation of changes in working practices and service delivery, ensuring compliance with corporate policies and contributing towards corporate goals.

• Experience in housing support or a related field.
• Strong communication skills, with the ability to effectively manage relationships with customers and local agencies.
• Proficient in planning, organising, and prioritising workloads in a dynamic environment.
• Competent ICT skills with the ability to use multiple applications and systems.
• Problem-solving and decision-making skills, capable of handling complex situations under pressure.
• Must consent to and pass an enhanced DBS disclosure check.

To apply for the Accommodation Support Worker position, please submit your CV detailing your relevant experience and why you are interested in this position.