Job Description

Accommodation Support Officer - Fixed Term Contract until Feb 2027

Make a meaningful impact every day.

Are you passionate about making a difference in people’s lives? Do you have the resilience and empathy needed to support individuals from diverse backgrounds? We’re looking for committed Accommodation Support Officers to join our team and provide vital support to participants with their housing needs.

In this role, you will manage a caseload of adult males either residing in custody or living in the community. Working in close partnership with probation practitioners, you will carry out initial assessments to understand each individual’s circumstances and develop tailored accommodation plans through a series of agreed interventions. You will help participants navigate housing challenges, ensure they are kept informed of decisions that affect them, and support their understanding of their rights throughout the process.

We welcome applicants from a variety of professional backgrounds, including social services, mental health, education, or those who have recently graduated and are seeking experience in the criminal justice sector. If you bring a person focused approach and transferable skills, we’d love to hear from you. We understand that not everyone will tick every box and that’s okay. If you’re engaging, adaptable and comfortable working with a diverse range of people, we’ll provide on site training and ongoing support to help you grow in the role.

Excellent interpersonal skills are essential, as you will be building and maintaining effective professional relationships with both participants and external stakeholders. We’re looking for positive role models who can inspire and encourage meaningful changes in attitudes and behaviours, helping individuals take steps toward greater stability and independence.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary Starting from £24,650 - £29,000 per annum (dependent on experience) with these great benefits:

* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

* 2 Volunteer Days

* Pension - 5% Employee 5% Employer

* Healthcare Cash Plan, incl. 3 x salary life assurance

* Annual salary review

* Refer a friend scheme

* Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Communities is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: HMP Channings Wood

Contract : Fixed Term until 25th February 2027

Hours: Full time, 37 hours per week (Mon-Fri)

Key Responsibilities

* Manage a caseload of participants, producing personalised accommodation plans

* Carry out initial assessments, considering risk, situation and need

* Record progress and outcomes timely and accurately using case management system

* Maintain contact with participants, identifying any emerging risks and concerns

Skills & Experience

* Highly effective interpersonal and communication skills both verbally and in writing

* Ability to establish and maintain effective working relationships

* Good organisation skills and ability to meet deadlines