Job Description

Administrator - Complaints Service (3-Month Contract)

We are seeking an experienced Administrator to provide temporary support within a busy Complaints Service. This is a key role supporting the Complaints Manager to help address a backlog of statutory complaints and ensure records are maintained accurately and efficiently.

Key responsibilities:

• Updating and maintaining complaint records and case information
• Carrying out data cleansing and quality checks
• Tracking correspondence and supporting complaint allocations
• Liaising with internal teams to obtain information and progress cases
• Providing general administrative support to improve service performance

Essential requirements:

• Previous administrative experience in a fast-paced office environment
• Strong Microsoft Office skills, particularly Excel
• Excellent organisational skills and attention to detail
• Ability to manage sensitive and confidential information
• Strong communication skills and the ability to work independently
• Available to start at short notice

This is an excellent opportunity for a highly organised administrator to make a real impact during a period of increased demand while gaining valuable experience within a busy service.