Job Description

Customer Service Representative

Global Brand European Headquarters Hemel Hempstead
Immediate Start Temporary Assignment until March 2027

Are you an experienced Customer Service professional looking for your next opportunity with a well-known global organisation?

We are recruiting for a Temporary Customer Service Representative to join the European Headquarters of a leading global brand based in Hemel Hempstead. This is an excellent opportunity to join a friendly, supportive team in a varied customer-focused role, with an immediate start available and the assignment running through to the end of March 2027.

What's on Offer?

• Immediate start
• Temporary assignment until 31st March 2027
• Monday to Friday, 8:45am - 5:00pm
• Hybrid working pattern:
• 3 days per week in the modern Hemel Hempstead office
• 2 days per week working from home
• Friendly, collaborative working environment within a prestigious global organisation

Please note: As the office is not located close to a train station, applicants should ideally live within a reasonable commuting distance of Hemel Hempstead. Own transport is preferred.

The Role

Working as part of the Customer Service team, you will play a key role in supporting the sales function by delivering exceptional service to customers and internal stakeholders. You'll be responsible for processing customer orders, resolving queries, coordinating deliveries and ensuring a smooth order-to-delivery experience.

This is a fast-paced position where accuracy, organisation and excellent communication skills are essential.

Key Responsibilities

• Process customer orders received via email and telephone, ensuring all requirements are accurately fulfilled.
• Handle specialist orders, including bundled products, consignment orders, free-of-charge deliveries and returns.
• Monitor the order fulfilment and delivery process, liaising with distribution centres and delivery partners where required.
• Arrange urgent or special deliveries when requested.
• Produce, check and issue customer invoices.
• Maintain accurate records and filing of order documentation.
• Respond promptly to customer enquiries regarding orders, deliveries and product availability.
• Manage customer service complaints professionally, ensuring timely resolution.
• Handle and monitor backorders, keeping customers informed throughout.
• Provide day-to-day support to the sales team and assist with customer-related administration as required.

About You

We're looking for someone who enjoys building relationships, solving problems and delivering an outstanding customer experience.

You'll ideally have:

• Previous experience in a customer service, customer support or sales support role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with excellent attention to detail.
• The ability to manage multiple priorities in a busy environment.
• Good IT skills, including experience using Microsoft Office and CRM or ERP systems.
• A proactive, team-focused approach with a willingness to support colleagues when needed.
• Experience within a corporate or international business environment would be advantageous.

Quality & Compliance

As part of a global healthcare organisation, quality and compliance are central to everything we do. The successful candidate will demonstrate a commitment to maintaining the highest standards of product quality, customer service and regulatory compliance, following all documented quality procedures and policies.

Benefits include

Competitive pay rate

28 days Holiday

Free on-site parking

Access to the Tate Awards Scheme - including Store discounts

Apply Now

If you're available immediately (or at short notice) and are looking for a rewarding temporary opportunity with a respected global employer, we'd love to hear from you.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.