Job Description

IT Technical Support Engineer
PCD330221
Full-time

Job Description
Do you get a buzz from delivering brilliant customer service? Are you curious about tech and enjoy figuring things out? Know your way around desktop operating system, Office, and other desktop apps, we would love to hear from you!
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At the organisation, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.
We are proud to be a Top 50 Inclusive employer. We are a signatory of the Women in Finance and the Race at Work Charter and we are Disability Confident Committed.
What does the role involve?
You will join our friendly on-site team in Staines, reporting to our End User Computing Manager. Your mission? To provide hands-on desktop and IT support to our amazing colleagues. We will set you up for success with lots of opportunities to learn from our team so you do not need to be a tech expert from day one-just bring your enthusiasm and willingness to learn!
This role is on-site in our Staines office, 5 days per week.

Some of your key duties will include:
• Be the go-to person for IT issues logged through IT service management platform and resolve tickets
• Manage IT kit for new starters, movers, and leavers
• Escalate complex issues to 3rd line when needed
• Share helpful “how-to” guides to prevent repeat issues
What are we looking for?
You love helping people and take pride in delivering outstanding service. You might not have worked in IT support before, but you are great at building relationships and solving problems. Most importantly, you are passionate about tech and eager to learn.

Also, we are looking for the following:
• Strong communication skills
• A knack for following processes
• Excellent problem-solving ability
• The ability to prioritise and stay organised
What can we offer you?
At the organisation we take our people promise seriously. If you join us, you will have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including private healthcare provider, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what the organisation can offer you.
The organisation has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We are Disability Confident Committed, so if you are a person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we will be happy to make reasonable adjustments to our processes for you.
Please note: This vacancy may close earlier than the advertised We encourage you to apply as soon as possible to avoid disappointment.