Job Description

Technical Support Engineer
£36k – £42k a year
PCD300101

Technical Support Engineer - 1st / 2nd Line - Managed Service Provider EnvironmentTechnical Support Engineer - Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function.IDEALLY you will be employed (or recently employed) in a Managed Service Provider (MSP) environment.Technical Support Engineer - Provision of 1st Line Helpdesk to 2nd Line support - Operating within a flat management structure, the ideal candidate will:• Enjoy providing remote and telephone support to a varied clientele• Have the ability to assist with project managing installations and upgrades• Have a very good working knowledge of PCs and server operating system networking• Be a good communicator• Ideally - have a full driving licence (own vehicle preferred but not essential)Technical Support Engineer - 1st Line Helpdesk to 2nd Line - Specific Technical Experience:• public cloud platform Administration, identity and access management platform and associated Security• server operating system Networking• TCP/IP• Troubleshooting server operating system• Knowledge of hardware and ability to carry out repairs• Administration of Microsoft Exchange specifically to include experience with MS440Industry recognised qualification(s) ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE etc.This is NOT a remote role - you will be expected in HQ 5 days per week (during probation - some flexibility thereafter)